Return Address

Contact us at the following email address, hey@nordictest.se. We will need the following information:
Order number (found in your order confirmation, on the packing slip, or the invoice)
Your name and contact information
Quantity and names of the products you wish to return
Nordictest will confirm via email that the return is authorized and that the withdrawal period has not passed before the goods are returned. We recommend that the return is done with traceability; Posten Varubrev or Posten Företagspaket. The customer bears the cost of the return according to Posten's postage table and is responsible for the item until it reaches us.

If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at hey@nordictest.se

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Some types of goods cannot be returned, such as fragile goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Right of Withdrawal
Despite the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason and without justification. As above, your item must be in the same condition as you received it, unused or unopened, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If it's been more than 15 working days since we approved your return, please contact us at hey@nordictest.se

Disclaimer

Under no circumstances will we or any other party involved in creating, producing, or using this website (https://nordictest.se) be liable for any direct or indirect damages resulting from (I) Information about Nordictest (Further – Website), (II) Products sold, or (III) Other matters related to the service. This hereby states that this section applies to all products, content, and services available on the website.